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Companies across the globe rely on Mitel to power 2 billion connections every day so they can connect, collaborate and take care of their customers. ESG is proud to say that it always has been, and always will be, a Mitel partner.

Mitel Authorized Partner Certified Specialties

Operational Circle of Excellence

Operational Circle of Excellence designations are given to partners who have demonstrated excellent ability to support and install their end customer solutions independently. Scores are calculated using Mitel’s Partner Performance Index (PPI) that measures how often, why and how partners call Mitel for end customer support. This designation is important as a third party research conducted by the Walker Group found a direct correlation between partners with high PPI scores and very happy end customers. PPI scores are calculated quarterly. Designations are granted semi annually (January and July). Partners that earn a score > 90% over 6 months are awarded the Circle of Excellence designation. 

MiContact Center Specialist

MiContact Center Specialist designations are given to partners that achieve revenue, training and end customer reference requirements within the MiCC solution. Targets vary by geographic market and are measured semi annually – January and July. In 2015, 5% of US partners earned this reward, placing these partners among the top performers in the MiCC practice.

MiContact Center

MiContact Center is the ultimate contact center application that helps your business to empower customers with self-service capabilities and leverage the power

Your customer experience has never been so important.

More than ever, that experience is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.

What’s more, today’s customer experience must go beyond customer-initiated interactions to deliver proactive contact, empower customers with self-service capabilities, and even leverage the power of machine-to-machine interactions via the Internet of Things (IoT).

Whether or not your business has a traditional contact center, your customer touchpoints should be equipped to deliver informed and personalized interactions with your clients and prospects. And, equally as important, your business should have the agility to respond to changing requirements on the fly.

Business Phones

Mitel business phone systems cover a range of digital and IP phones, consoles, conference phones, and peripherals suited for business of all sizes.
 
Mitel offers a comprehensive line of IP desktop devices—everything from affordable, entry-level phones to sophisticated IP phones and devices with cordless handsets, conference units, and attendant consoles.  Get the most out of your Mitel IP phones with accessories and peripherals such as attendant consoles, handsets, headsets and other modules.

Collaboration Software and Solutions

Mitel’s collaboration software and solutions support all forms of collaboration, including voice, video calling, and instant messaging with MiCollab.
 

With Mitel collaboration software you keep your workforce:

  • Connected. Wherever they are around the world, workers stay in touch with each other, partners, and customers.
  • Dynamic. Real-time communication and collaboration ensures easy, ongoing sharing of ideas and information.
  • Team-ready. Workers in widely dispersed locations form productive long-term and ad hoc teams as easily as if they were in the same office.
  • Richly interactive. Easy sharing of documents and presentations make for more productive brainstorming and training sessions.
  • A collaborative, more productive workforce

What can these collaboration software capabilities mean for you?

  • Significant cost savings. Lower travel expenses and less employee transit time improves your bottom line.
  • Enhanced productivity and innovation. Less time wasted trying to connect with others means more time spent in productive collaboration and innovation.
  • Stronger relationships. Easy collaboration and information sharing among employees, customers, partners, and suppliers
  • Smarter, better coordination. People throughout the organization have easier access to the information and expertise they need to get the job done

Mitel Training Videos

ESG has the best Mitel System Designers in the industry who are here to help you get your system off the ground and train your staff on how to use Mitel phones and software.  View our available training videos online, or request to have a custom video produced specifically for your organization.  You also have the option to have a System Designer onsite for one-on-one training with your employees.