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Mitel Ignite Web Client Training

Posted on by Mitel

In this video, Megan, a Designer with Enterprise Systems Group, shows us how to set-up and operate your Mitel Ignite web client. Web Ignite is a flexible, intuitive, and efficient tool for handling emails, chats, SMS, Voice, and new to MiContact Center Business release 9.0, Open Media interactions. You can access Ignite from any supported Web-enabled device. It has full support for your tablets and partial support for mobile phones.

Chapters

0:0004:31 Intro and Settings

04:3108:41 Managing Agent Availability

08:4115:14 Dashboards

15:1416:58 History

16:5819:18 Voice Handling

19:1822:04 Web Chat Handling

22:0424:30 Email Handling

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