CUSTOMER AREA

Our Customers

Currently Featuring: Service
Green Bay, WI
"We went through the standard RFP process of several different providers, we also researched further via the Mitel website and found that ESG was rated the highest of the vendors that we were considering", said Sallie. “Everyone at ESG is just so easy to work with. They are very personable, very responsive, and hands on. The solutions ESG offered us, along with their ongoing support, have allowed us to optimize usage of the Mitel system. We are able to offer additional contact options to our customers such as live web chat, texting, social media, along with robust reporting capabilities. We can also track the reasons customers contact us and we can perform customer satisfaction surveys now.""
Sallie Drier - Customer Care Director
Harris, MI
"Everything they have done for us has been top quality work and I think the best part is the follow-up. It's the customer service aspect of it."
Tony Mancilla, General Manager
Green Bay, WI
"The Mitel SX-200 is a good platform to build on — especially knowing it’s just plug ‘n play to enter the world of IP telephony."
Phil Paulson, Systems Engineering Manager
Green Bay, WI
"The preparation work done by the ESG staff was very thorough. The ESG support staff has been very good in answering my questions and walking me through situations when I need their help."
Laura Norton, IS Director

Cellcom

Green Bay, WI

"We went through the standard RFP process of several different providers, we also researched further via the Mitel website and found that ESG was rated the highest of the vendors that we were considering", said Sallie. “Everyone at ESG is just so easy to work with. They are very personable, very responsive, and hands on. The solutions ESG offered us, along with their ongoing support, have allowed us to optimize usage of the Mitel system. We are able to offer additional contact options to our customers such as live web chat, texting, social media, along with robust reporting capabilities. We can also track the reasons customers contact us and we can perform customer satisfaction surveys now.""

Sallie Drier - Customer Care Director

Project Scope

Cellcom is an innovative wireless company with more than 50 locations throughout Wisconsin and
Michigan. They provide nationwide 4G LTE service, affordable plans, and the latest in wireless devices.
Customer service is a top priority for Cellcom and a key differentiator when it comes to competitive
advantages. Which is why… [read more]

Island Resort & Casino

Harris, MI

"Everything they have done for us has been top quality work and I think the best part is the follow-up. It's the customer service aspect of it."

Tony Mancilla, General Manager

Project Scope

When Island Resort & Casino asked us to help them design their brand new sports bar (T. McC's) like no other in the area, we were ready and excited for the challenge! ESG's Audio/Visual Division Manager Jeff Seager and Account Manager Dan Rubin oversaw the design and implementation of the system. "Originally they had a lounge with just… [read more]

Lake Companies

Green Bay, WI

Lake Companies

"The Mitel SX-200 is a good platform to build on — especially knowing it’s just plug ‘n play to enter the world of IP telephony."

Phil Paulson, Systems Engineering Manager

Project Scope

The Mitel SX-200 is a good platform to build on — especially knowing it’s just plug ‘n play to enter the world of IP telephony. Anticipating continued future growth, and the role communications would play in that business development, The Lake Companies, Inc. periodically evaluated the capability of its telephone system. The system… [read more]

PMI Entertainment

Green Bay, WI

PMI Entertainment

"The preparation work done by the ESG staff was very thorough. The ESG support staff has been very good in answering my questions and walking me through situations when I need their help."

Laura Norton, IS Director

Project Scope

The success of the entertainment PMI brings to the stage of the Resch Center, from sporting events, to concerts, to Disney on Ice productions, is dependent in part on the performance. But it also comes from PMI’s precise execution of backstage work. When PMI needed to upgrade the telephone system, they used that same attention to detail… [read more]