Bull's Eye Credit Union
Wisconsin Rapids, WI
"The time used to prepare for the new phone system was time well spent. When it was time to cut over to the Mitel 3300 ICP, it was absolutely flawless. I've never been through a smoother conversion."
With immediate plans to open a new branch office as well as introduce innovative financial services, Bull’s Eye Credit Union (BECU) wanted its expansion built on a solid technological backbone. BECU’s data network is a well administrated and technologically strong system designed to accommodate growth. In stark contrast, its phone system… [read more]
Dane County Credit Union
"The thing I like about ESG is it’s not some big corporation. The people you work with, you know their names and you know you can count on them."
Sit in on our interview with Dane County Credit Union’s Chief Financial Officer, Shay Santos, and their Chief Operating Officer, Mary Rescorla. ESG designed and implemented a Mitel 3300 VoIP phone system for the credit union that included all six locations and completely virtualized applications.
ESG: How did Dane County Credit… [read more]
First National Bank - Fox Valley
"They have some of the best engineers on staff. I trust what they do. I don't question what they do. If I ask them what they thing about something, whatever they tell me I accept 100%."
Coming into a new job can be intimidating, let alone a job in a new industry with new responsibilities. That’s exactly what Jason Kilgas signed up for when he took his position as Director of Business Technologies for First National Bank – Fox Valley.
“I came here to a completely VoIP phone system, never had touched a… [read more]
"Traditionally we did all our external communications via Webex and shifting to AWC (Mitel MiCollab) it has saved us roughly $10,000."
Having a vast geographical distance between offices can pose a great communications challenge for any business. That was a primary concern when Wausau Financial Systems (WFS) was seeking a platform that would fit their unique business while also having the potential to grow as the organization continually expands.
Originally… [read more]
Fox Communities Credit Union
Green Bay, WI
"It was important that whoever we chose would be there to support us 100% of the time."
The woes of expansion began to creep in on Fox Communities Credit Union (FCCU) and they reached a point where it became necessary to unify their communications across all branches.
There were locations on different voicemail systems, only select offices showed availability of staff and only 8 out of 15 branches were connected… [read more]